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Denial Email Process and Template

This article outlines how to send a denial email after an application is rejected, along with the required steps in Propertyware and the Leasing Master Tracker.

Steps:

  1. Update Propertyware:
    • Search for the applicant in Propertyware and change the application status to Application Denied.
  2. Send the Denial Email:
    • Draft a denial email using the following template:
      • Subject Line: Application - [Prospect Name]

Body:

Good [Applicant Name],


We regret to inform you that we cannot proceed with your application for the following reasons:

  1. [Reason #1]
  2. [Reason #2]

Please feel free to reach out if you have any questions. 

  • Attach the Adverse Action Notice to the email and bold the reasons for denial.
3. Document the Denial:
    • Save the denial email in Propertyware under Notes & Docs.
    • Update the Leasing Master Tracker under the Completed Apps section and mark the denial in red.