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Procedure for Expiring an Application

This article provides the steps to expire an application after 30 days of inactivity and notify the prospect.

Procedure:

  1. Monitor Expiration:
    • Applications are valid for 30 days. A column in the Leasing Master Tracker shows the expiration date and highlights applications nearing expiration.
    • One week before expiration, send a notification email to the prospect, informing them that their application will expire unless all required documents are received.
  2. Updating Propertyware:
    • If the required documents are not received, search for the prospect in Propertyware.
    • Change the application status to Expired Application and save it.
    • Attach a note with the subject "Expired Application" and log the reason (e.g., missing documents).
  3. Remove from Leasing Master Tracker:
    • Once the application is expired, delete the applicant's line from the Leasing Master Tracker​