Resident Frequently Asked Questions

How does the application process work?

  • An application must be completed for each occupant 18 years of age and older.
  • A non-refundable application fee must be paid by each applicant before your application will be processed.
  • All applicants are required to present a valid government-issued ID. Non-U.S citizen applicants may be required to present additional documentation showing the applicants right to live in the United States through the end of the lease term.
  • An application does not constitute a lease agreement or offer to lease. No lease shall exist unless and until Landlord and Applicant execute a lease agreement and applicant pays all required funds.
  • Falsification of any information on an application may result in Applicant’s automatic denial. If an applicant is denied for falsifying paperwork, Landlord may retain all holding fees and fees paid.
  • Equal Housing: Landlord and Landlord’s agents are committed to providing equal housing opportunities to all applicants regardless of race, religion, national origin, sex, handicap, family status, or other protected class status under applicable law.

What is the application fee?

  • Applications are online only. Online applications are $75 for each occupant 18 years and over, and $100 for a guarantor. No discounts are given for additional applicants.

What forms of payment do you accept?

  • We only accept money orders or cashier’s checks to pay the holding fee. For all other items to be paid, we accept checks, credit/debit card payments (for additional fees), cashiers checks and money orders.

How long does it take for my application to be approved?

  • All applications take up to ONE WEEK to process. An application will not be processed until all required documents have been received per applicant (ID, Social Security Card, 1 month of Pay Stubs, Government Award Letter, Child Support Order.)
  • You will be contacted by a member of our office staff once your application has been approved or declined.
  • Your leasing agent is not authorized to give an approval or a move in date.
  • Applications do not constitute an approval.

What qualifications do you require for an approval?

You must be able to show that you make a combined household income 3 times the rental amount. There can be no violent crimes in the last 7 years. You cannot owe money to a landlord or have an eviction on your credit in the last 4 years. In some cases, an additional holding fee may be required.

How quickly can I move in?

  • Your move in date depends on the status of the home. If it is “rent ready”, then you have 4-5 days to move in from the holding fee date. If your new home is currently being worked on, then the move in timeline will vary. If you have a HUD voucher, the move in process may take more time than usual as we have to wait for Section 8 to schedule the home inspection with us. After the HUD inspection has passed you will have 7 days to move in.

What do I need to move into a home, once approved?

  • A full holding fee (No Cash or Personal Checks) will be required 24 business hours after you’ve been approved, the home will come off of the market and not be available to show to another potential tenant. You will need to pay the 1st months’ or proration rent prior to occupancy.
  • Once you are formally approved, your Full Holding Fee is non-refundable.
  • You will have 14 days to move in after your approval only on rent ready homes.

What is the minimum lease term that SunCoast Property Management accepts?

  • All of our lease terms are for a minimum of one (1) year.

Will you allow me to enter into a lease for longer than one (1) year?

  • Yes, in most cases we welcome longer lease periods.

What are the Occupancy Guidelines:

  • The maximum occupancy is two (2) persons per bedroom, plus one additional person per home.
  • Applicants must be 18 years of age or older.

How many vehicles can I have at my home?

  • No more than two (2) vehicles are permitted per licensed person.
  • Vehicles must be operational and have current registrations.
  • Boats and trailers are not allowed without prior written approval.
  • Parking on the grass is never permitted.
  • Depending on HOA other restrictions may apply.

Do you allow pets?

  • In most cases, yes. A maximum of 2 pets per household. Must have all pet’s listed on the application. Your pet(s) shot records will be required along with a picture of each pet. Certain breeds are not permitted, including (but not limited to) Pit Bulls, Staffordshire Terriers, Rottweilers, Chow Chow’s, Doberman Pinchers, Akitas, Wolf-hybrids, and any mix containing one of these breeds.
  • Support animals for persons with disabilities are not considered to be pets and are not subject to the above pet restrictions. Support animals require documentation advance written approval.
  • Livestock, poisonous, or exotic animals are not permitted regardless of whether the animal is a pet or assertive animal.

What is the pet fee?

  • A $500 non-refundable pet fee is required to be paid prior to lease execution. We do not charge a pet fee for your service animal. However, proper documentation is required.
  • HOA restrictions may apply.

What is quiet enjoyment?

  • It means that you, the residents and your guests are not permitted to disturb your neighbors by obnoxious behavior, parties, loud music, or domestic disturbances. To do so could constitute an eviction.

What is the after-hours/emergency contact phone number for current residents?

  • (904) 517-5939 and follow the prompts to reach the appropriate staff member.

What phone number do I call about a maintenance item needing to be addressed in my home?

  • (904) 517-5939 and follow the prompts to reach the appropriate staff member.

What is the “Resident Portal”?

  • This is an online tool provided for you at no cost. You will need a valid email address to access your resident portal. There you will be able to pay your rent online (convenience fees do apply), make comments and notes about any concern regarding your home, and check on the maintenance requests submitted for your home.

Who do I need to contact about my monthly rental payment, in the event I need to?

  • You will be assigned a Portfolio Manager who will handle all of your questions and concerns regarding your monthly rent, once you have signed your lease with Suncoast Property Management.

In the event I am late on my rent, what are the late fees?

  • Rent is due on the 1st of every month with a grace period until the 5th. Please refer to your lease agreement as late fees may vary based on state.