Resident Frequently Asked Questions

• An application must be completed for each occupant 18 years of age and older.
• A non-refundable application fee must be paid by each applicant before your application will be processed.
• All applicants are required to present a valid government-issued ID. Non-U.S citizen applicants may be required to present additional documentation showing the applicants right to live in the United States through the end of the lease term.
• An application does not constitute a lease agreement or offer to lease. No lease shall exist unless and until Landlord and Applicant execute a lease agreement and applicant pays all required funds.
• Falsification of any information on an application may result in Applicant’s automatic denial. If an applicant is denied for falsifying paperwork, Landlord may retain all holding fees and fees paid.
• Equal Housing: Landlord and Landlord’s agents are committed to providing equal housing opportunities to all applicants regardless of race, religion, national origin, sex, handicap, family status, or other protected class status under applicable law.

• Applications are online only. Online applications are $75 for each occupant 18 years and over, and $100 for a guarantor. No discounts are given for additional applicants.

No.

• We only accept money orders or cashier’s checks to pay the holding fee. For all other items to be paid, we accept checks, credit/debit card payments (for additional fees), cashiers checks and money orders.

• All applications take up to ONE WEEK to process. An application will not be processed until all required documents have been received per applicant (ID, Social Security Card, 1 month of Pay Stubs, Government Award Letter, Child Support Order.)
• You will be contacted by a member of our office staff once your application has been approved or declined.
• Your leasing agent is not authorized to give an approval or a move in date.
• Applications do not constitute an approval.

• Your move in date depends on the status of the home. If it is “rent ready”, then you have 4-5 days to move in from the holding fee date. If your new home is currently being worked on, then the move in timeline will vary. If you have a HUD voucher, the move in process may take more time than usual as we have to wait for Section 8 to schedule the home inspection with us. After the HUD inspection has passed you will have 7 days to move in.

• A full holding fee (No Cash or Personal Checks) will be required 24 business hours after you’ve been approved, the home will come off of the market and not be available to show to another potential tenant. You will need to pay the 1st months’ or proration rent prior to occupancy.
• Once you are formally approved, your Full Holding Fee is non-refundable.
• You will have 14 days to move in after your approval only on rent ready homes.

• All of our lease terms are for a minimum of one (1) year.

• Yes, in most cases we welcome longer lease periods.

• The maximum occupancy is two (2) persons per bedroom, plus one additional person per home.
• Applicants must be 18 years of age or older.

• No more than two (2) vehicles are permitted per licensed person.
• Vehicles must be operational and have current registrations.
• Boats and trailers are not allowed without prior written approval.
• Parking on the grass is never permitted.
• Depending on HOA other restrictions may apply.

• In most cases, yes. A maximum of 2 pets per household. Must have all pet’s listed on the application. Your pet(s) shot records will be required along with a picture of each pet. Certain breeds are not permitted, including (but not limited to) Pit Bulls, Staffordshire Terriers, Rottweilers, Chow Chow’s, Doberman Pinchers, Akitas, Wolf-hybrids, and any mix containing one of these breeds.
• Support animals for persons with disabilities are not considered to be pets and are not subject to the above pet restrictions. Support animals require documentation advance written approval.
• Livestock, poisonous, or exotic animals are not permitted regardless of whether the animal is a pet or assertive animal.

• A $500 non-refundable pet fee is required to be paid prior to lease execution. We do not charge a pet fee for your service animal. However, proper documentation is required.
• HOA restrictions may apply.

• It means that you, the residents and your guests are not permitted to disturb your neighbors by obnoxious behavior, parties, loud music, or domestic disturbances. To do so could constitute an eviction.

• (904) 517-5939 and follow the prompts to reach the appropriate staff member.

• (904) 517-5939 and follow the prompts to reach the appropriate staff member.

• This is an online tool provided for you at no cost. You will need a valid email address to access your resident portal. There you will be able to pay your rent online (convenience fees do apply), make comments and notes about any concern regarding your home, and check on the maintenance requests submitted for your home.

• You will be assigned a Portfolio Manager who will handle all of your questions and concerns regarding your monthly rent, once you have signed your lease with Suncoast Property Management.

• Rent is due on the 1st of every month with a grace period until the 5th. Please refer to your lease agreement as late fees may vary based on state.